Return & Refund Policy
At Marjan Naturals, customer satisfaction is important to us.
We take care when preparing and packing orders. If you receive an incorrect, damaged or significantly different product, please contact us so we can review the issue.
Damaged Products
If your order arrives damaged, please contact us as soon as possible after receiving the order.
Please provide:
• Your order number
• Your name and contact number
• Clear photos of the product and packaging
• A brief description of the issue
Incorrect Product
If you receive a product different from the one you ordered, please contact us so that we can review the order and assist you.
Return Requests
Return requests are reviewed on a case-by-case basis.
For hygiene, safety and product-quality reasons, opened or used food and natural products may not be eligible for return.
Refunds
If a refund is approved, the refund process will depend on the payment method and circumstances of the order.
Any approved refund will be communicated to the customer before processing.
Non-Returnable Items
Products that have been opened, used, altered or damaged after delivery may not be eligible for return.
Change of Mind
If you simply change your mind after receiving a product, the order may not be eligible for return, particularly where the product has been opened or used.
Contact Us
For any return or refund inquiry, contact us on WhatsApp:
0321 9882388
Please do not send a product back without contacting us first.
Marjan Naturals reserves the right to review each return or refund request according to the circumstances of the order.
